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signatures.",{"title":486,"path":487,"stem":488,"icon":15,"description":489,"color":15},"Prescription Labels","\u002Fsettings\u002Fprescription-labels","08.settings\u002F14.prescription-labels","Supported label printers for prescription labels: Zebra and Dymo setup.",{"title":491,"path":492,"stem":493,"icon":15,"description":494,"color":15},"Microchip Preferences","\u002Fsettings\u002Fmicrochip-preferences","08.settings\u002F15.microchip-preferences","Configure microchip integration preferences and auto-registration partners.",{"title":496,"path":497,"stem":498,"icon":15,"description":499,"color":15},"Capacity Management","\u002Fsettings\u002Fcapacity-management","08.settings\u002F16.capacity-management","Set daily spay\u002Fneuter capacity limits by species, sex, and weight.",{"title":501,"path":502,"stem":503,"icon":15,"description":504,"color":15},"Wellness Settings","\u002Fsettings\u002Fwellness-settings","08.settings\u002F17.wellness-settings","Set up wellness rooms, appointment types, and scheduling preferences.",{"title":506,"path":507,"stem":508,"icon":15,"description":509,"color":15},"Templates Settings","\u002Fsettings\u002Ftemplates-settings","08.settings\u002F18.templates-settings","Upload custom clinic forms with merge fields for auto-populated data.",{"title":511,"path":512,"stem":513,"icon":15,"description":514,"color":15},"E-Appointments","\u002Fsettings\u002Fe-appointments","08.settings\u002F19.e-appointments","Set up online appointment booking for clients via E-Appointments.",{"title":516,"path":517,"stem":518,"icon":15,"description":519,"color":15},"E-Payments","\u002Fsettings\u002Fe-payments","08.settings\u002F20.e-payments","Enable online payments by connecting your MP Group merchant account.",{"title":521,"path":522,"stem":523,"icon":15,"description":524,"color":15},"Mobile Location Settings","\u002Fsettings\u002Fmobile-location-settings","08.settings\u002F21.mobile-location-settings","Configure mobile clinic locations and schedules in HQ settings.",{"title":526,"path":527,"stem":528,"icon":15,"description":529,"color":15},"Confirmations and Reminders","\u002Fsettings\u002Fconfirmations-and-reminders","08.settings\u002F22.confirmations-and-reminders","Configure automated confirmation and reminder settings for all appointments.",{"title":531,"path":532,"stem":533,"icon":15,"description":534,"color":15},"Medical Records Request","\u002Fsettings\u002Fmedical-records-request","08.settings\u002F23.medical-records-request","Share your clinic medical record request form link with clients.",{"title":536,"path":537,"stem":538,"icon":15,"description":539,"color":15},"Email Attachments","\u002Fsettings\u002Femail-attachments","08.settings\u002F24.email-attachments","Attach documents like aftercare PDFs to confirmation or reminder emails.",{"title":541,"path":542,"stem":543,"icon":15,"description":544,"color":15},"Call & Text Add On","\u002Fsettings\u002Fcall-text-add-on","08.settings\u002F25.call-text-add-on","Set up text and robo-call reminders with the Call and Text add-on.",{"title":546,"path":547,"stem":548,"icon":15,"description":549,"color":15},"e-Lobby","\u002Fsettings\u002Fe-lobby","08.settings\u002F26.e-lobby","Configure auto-response messages for E-Lobby client communications.",{"title":551,"path":552,"stem":553,"icon":15,"description":554,"color":15},"Invoices","\u002Fsettings\u002Finvoices","08.settings\u002F27.invoices","Customize the email template sent with volume client invoices.",{"title":556,"path":557,"stem":558,"icon":15,"description":559,"color":15},"Donations","\u002Fsettings\u002Fdonations-campaigns","08.settings\u002F28.donations-campaigns","Set up donation campaigns and embed widgets for online giving.",{"title":561,"path":562,"stem":563,"icon":15,"description":564,"color":15},"Funding Partnerships","\u002Fsettings\u002Ffunding-partnerships","08.settings\u002F29.funding-partnerships","Create funding partnerships as a prerequisite for subsidy setup.",{"title":566,"path":567,"stem":568,"icon":15,"description":569,"color":15},"Subsidy Settings","\u002Fsettings\u002Fsubsidy-settings","08.settings\u002F30.subsidy-settings","Create and configure subsidy settings with funding partnerships.",{"title":571,"path":572,"stem":573,"icon":15,"description":574,"color":15},"Grantors","\u002Fsettings\u002Fgrantors","08.settings\u002F31.grantors","Set up grantors to track the source of every donation in HQ.",{"title":576,"path":577,"stem":578,"icon":15,"description":579,"color":15},"VC Custom Pricing","\u002Fsettings\u002Fvc-custom-pricing","08.settings\u002F32.vc-custom-pricing","Override standard pricing for individual volume clients on specific items.",{"title":581,"path":582,"stem":583,"icon":15,"description":584,"color":15},"Tax Info","\u002Fsettings\u002Ftax-info","08.settings\u002F33.tax-info","Configure tax categories and rates for taxable clinic items.",{"title":586,"path":587,"stem":588,"icon":15,"description":589,"color":15},"QuickBooks","\u002Fsettings\u002Fquickbooks","08.settings\u002F34.quickbooks","Map QuickBooks codes to HQ services and products for accounting sync.",{"title":591,"path":592,"stem":593,"icon":15,"description":594,"color":15},"Chat Settings","\u002Fsettings\u002Fchat-settings","08.settings\u002F35.chat-settings","Enable instant messaging between your clinic and volume client Portal users.",{"title":596,"path":597,"stem":598,"icon":15,"description":599,"color":15},"OneLink E-Appointments (Multi-Clinic Only)","\u002Fsettings\u002Fone-link","08.settings\u002F36.one-link","OneLink: a single E-Appointment booking link for multi-clinic organizations.",{"title":601,"path":602,"stem":603,"icon":15,"description":604,"color":15},"VCP Settings","\u002Fsettings\u002Fvcp-settings","08.settings\u002F37.vcp-settings","Control volume client Portal permissions and required fields.",{"title":606,"path":607,"stem":608,"icon":15,"description":609,"color":15},"Inventory","\u002Fsettings\u002Finventory","08.settings\u002F38.inventory","Track inventory through HQ custom reports since there is no built-in system.",{"title":611,"icon":612,"description":613,"color":614,"path":615,"stem":616,"children":617},"Resources & Perks","i-lucide-gift","Explore resources, tools, and perks available to your clinic.","text-rose-500","\u002Fresources-and-perks","09.resources-and-perks",[618,622,627,632,637],{"title":619,"path":615,"stem":620,"icon":15,"description":621,"color":15},"Overview","09.resources-and-perks\u002Findex","Explore HQ's top tools, downloadable templates, exclusive clinic perks, and discounted credit card processing options.",{"title":623,"path":624,"stem":625,"icon":15,"description":626,"color":15},"Top Tools","\u002Fresources-and-perks\u002Ftop-tools","09.resources-and-perks\u002F01.top-tools","Quick video overviews of HQ's most powerful features, including online scheduling, e-Pay, consent forms, patient flow, grant management, and more.",{"title":628,"path":629,"stem":630,"icon":15,"description":631,"color":15},"Templates & Resources","\u002Fresources-and-perks\u002Ftemplates-and-resources-copy","09.resources-and-perks\u002F02.templates-and-resources copy","Download ready-to-use HQ templates for consent forms, aftercare instructions, cage cards, curbside check-in flyers, and other clinic documents.",{"title":633,"path":634,"stem":635,"icon":15,"description":636,"color":15},"Perks","\u002Fresources-and-perks\u002Fperks","09.resources-and-perks\u002F03.perks","Exclusive benefits available to HQ clinics, including discounted credit card processing, microchips, vet supplies, text messaging, surgical packs, and volunteer opportunities.",{"title":256,"path":638,"stem":639,"icon":15,"description":640,"color":15},"\u002Fresources-and-perks\u002Fcredit-cards","09.resources-and-perks\u002F04.credit-cards","Learn about HQ's discounted interchange-plus credit card processing rates, supported hardware, and how to get a savings quote for your clinic.",{"id":642,"title":179,"body":643,"color":15,"description":182,"extension":1547,"icon":15,"links":15,"meta":1548,"navigation":1549,"path":180,"seo":1550,"sitemap":1551,"stem":181,"__hash__":1552},"docs\u002F04.in-depth\u002F05.canceling-rescheduling-and-no-shows.md",{"type":644,"value":645,"toc":1539},"minimark",[646,651,655,660,717,723,733,736,740,745,748,762,766,771,788,793,817,822,824,828,833,857,862,869,874,900,902,906,919,924,926,930,933,956,959,964,966,970,977,985,994,1001,1007,1021,1026,1058,1063,1068,1083,1088,1090,1094,1099,1102,1125,1134,1136,1140,1145,1166,1171,1195,1200,1202,1206,1221,1226,1231,1242,1244,1248,1286,1288,1292,1295,1317,1327,1332,1337,1342,1362,1364,1368,1373,1380,1384,1389,1406,1411,1420,1425,1427,1431,1446,1451,1453,1457,1469,1475,1477,1481,1488,1490,1494,1525,1534],[647,648,650],"h2",{"id":649},"managing-deposits","Managing Deposits",[652,653,654],"p",{},"Before canceling or no-showing any appointment that has a deposit or payment attached, you must resolve the deposit first. You cannot cancel or mark a no-show while a payment is still linked.",[656,657,659],"h3",{"id":658},"steps-to-manage-a-deposit","Steps to Manage a Deposit",[661,662,663,680,683,690,714],"ol",{},[664,665,666,667,671,672,675,676,679],"li",{},"Go to ",[668,669,670],"strong",{},"Clients > Client Management > Manage Deposits",". ",[673,674],"br",{}," ✅ ",[668,677,678],{},"Pro Tip",": Pin this page to your navigation panel for easy access.",[664,681,682],{},"Locate the deposit (sort by clicking any blue table header, or use page numbers to navigate).",[664,684,685,686,689],{},"Click the ",[668,687,688],{},"Action button"," for the deposit.",[664,691,692,693],{},"Choose one of the following:\n",[694,695,696,702,708],"ul",{},[664,697,698,701],{},[668,699,700],{},"Repurpose Payment",": Transfer to client credit or convert to a donation.",[664,703,704,707],{},[668,705,706],{},"Refund Payment",": Return the deposit to the client.",[664,709,710,713],{},[668,711,712],{},"Delete\u002FVoid Payment",": Available only in rare cases — not for processed e-payments or POS transactions.",[664,715,716],{},"Once resolved, proceed with canceling or marking the no-show.",[652,718,719],{},[720,721],"img",{"alt":145,"src":722},"\u002Fimages\u002F04-in-depth\u002Fmanage-deposits.png",[652,724,725,728,729,732],{},[668,726,727],{},"E-Appointment deposits",": If a client submitted a deposit online and you cancel from the ",[668,730,731],{},"E-Appointments screen",", HQ will automatically refund the deposit to the original payment card and email the client confirmation of both the cancellation and refund.",[734,735],"hr",{},[647,737,739],{"id":738},"canceling","Canceling",[652,741,742],{},[720,743],{"alt":145,"src":744},"\u002Fimages\u002F04-in-depth\u002F720-1920-x-225-px-1920-x-320-px-2025-09-09t175001-511.png",[652,746,747],{},"Canceling an appointment can mean one of two things:",[694,749,750,756],{},[664,751,752,755],{},[668,753,754],{},"Client-Initiated Cancellation",": The client calls or emails requesting that a confirmed appointment be canceled.",[664,757,758,761],{},[668,759,760],{},"E-Appointment Cancellation",": You cancel an appointment request directly from the e-appointments queue.",[656,763,765],{"id":764},"common-questions","Common Questions",[652,767,768],{},[668,769,770],{},"Does the client get notified?",[694,772,773,782],{},[664,774,775,778,779],{},[668,776,777],{},"From the e-appointments queue",": Yes. Clients receive an email with the cancellation reason you provide. To skip sending the reason, check ",[668,780,781],{},"Skip sending client a reason for this cancellation.",[664,783,784,787],{},[668,785,786],{},"From inside HQ (outside the queue)",": No.",[652,789,790],{},[668,791,792],{},"Can I cancel in-progress appointments?",[694,794,795,809],{},[664,796,797,800,801,804,805,808],{},[668,798,799],{},"Cancelable",": Appointments with status ",[668,802,803],{},"Pending"," or ",[668,806,807],{},"In Progress",".",[664,810,811,800,814,808],{},[668,812,813],{},"Not cancelable",[668,815,816],{},"Checked Out",[652,818,819],{},[720,820],{"alt":145,"src":821},"\u002Fimages\u002F04-in-depth\u002Fe-appts-queue-cancelation-reason.jpg",[734,823],{},[656,825,827],{"id":826},"canceling-sn-basic-wellness-recheck","Canceling SN, Basic Wellness & Recheck",[652,829,830],{},[668,831,832],{},"Method 1: From the Calendar (Fastest)",[661,834,835,841,844,850],{},[664,836,837,838,808],{},"Open the ",[668,839,840],{},"Spay\u002FNeuter Calendar",[664,842,843],{},"Click on the date of the appointment.",[664,845,846,847,808],{},"Select ",[668,848,849],{},"Appointment Changes",[664,851,852,853,856],{},"Click ",[668,854,855],{},"Cancel"," and follow the prompts.",[652,858,859],{},[720,860],{"alt":145,"src":861},"\u002Fimages\u002F04-in-depth\u002Ftesstttt.png",[652,863,864,865,868],{},"❌ ",[668,866,867],{},"Important",": Clients do not receive a notification when appointments are canceled this way.",[652,870,871],{},[668,872,873],{},"Method 2: From Quick Search",[661,875,876,883,886,892],{},[664,877,878,879,882],{},"Open ",[668,880,881],{},"Quick Search"," in the navigation panel.",[664,884,885],{},"Search for the owner's or animal's name.",[664,887,888,889,808],{},"Open the animal's record and go to the ",[668,890,891],{},"Appointments tab",[664,893,894,895,897,898,808],{},"Select the ",[668,896,688],{}," for the appointment and click ",[668,899,855],{},[734,901],{},[656,903,905],{"id":904},"canceling-advanced-wellness-appointments","Canceling Advanced Wellness Appointments",[661,907,908,914],{},[664,909,910,911,808],{},"Go to the ",[668,912,913],{},"Wellness Calendar",[664,915,916,917,808],{},"Click on the appointment and click ",[668,918,855],{},[652,920,921],{},[720,922],{"alt":145,"src":923},"\u002Fimages\u002F04-in-depth\u002Fadvanced-wellness-cancel.png",[734,925],{},[656,927,929],{"id":928},"reverting-a-canceled-appointment","Reverting a Canceled Appointment",[652,931,932],{},"If an appointment was canceled by mistake:",[661,934,935,943,946],{},[664,936,910,937,940,941,808],{},[668,938,939],{},"Client Profile"," and open the ",[668,942,891],{},[664,944,945],{},"Locate the canceled appointment.",[664,947,948,949,952,953,808],{},"In the ",[668,950,951],{},"Action menu",", select ",[668,954,955],{},"Revert Cancel",[652,957,958],{},"The appointment will be restored to the schedule on its original date.",[652,960,961],{},[720,962],{"alt":145,"src":963},"\u002Fimages\u002F04-in-depth\u002Fconfirminformation.png",[734,965],{},[656,967,969],{"id":968},"deleting-appointments","Deleting Appointments",[652,971,972,973,976],{},"Deleting ",[668,974,975],{},"permanently removes"," an appointment from the system. Use it only in limited situations:",[694,978,979,982],{},[664,980,981],{},"The appointment was created by mistake.",[664,983,984],{},"A volume client had more appointments scheduled than needed.",[652,986,864,987,989,990,993],{},[668,988,867],{},": If the animal has no other history with your clinic, deleting their appointment will also erase the animal from the client profile. Deleted appointments cannot be recovered. To verify a deletion, check the ",[668,991,992],{},"Audit Log"," under Clients.",[652,995,996,997,1000],{},"In most cases, ",[668,998,999],{},"canceling is the better option"," — it keeps the appointment record and retains the animal's information.",[652,1002,1003,1006],{},[668,1004,1005],{},"Deletion restrictions"," — you cannot delete if:",[694,1008,1009,1012,1015,1018],{},[664,1010,1011],{},"Your User Role does not include delete permission.",[664,1013,1014],{},"Drugs have been logged for the appointment.",[664,1016,1017],{},"Documents are attached (delete these first).",[664,1019,1020],{},"A payment is attached (resolve it first).",[652,1022,1023],{},[668,1024,1025],{},"How to delete SN, Basic Wellness & Recheck",[694,1027,1028,1041],{},[664,1029,1030,1034,1035,1037,1038,808],{},[1031,1032,1033],"em",{},"From the Calendar",": Open the Spay\u002FNeuter Calendar, select the date, choose ",[668,1036,849],{},", click ",[668,1039,1040],{},"Delete",[664,1042,1043,1046,1047,1050,1051,1054,1055,808],{},[1031,1044,1045],{},"From Checkout",": Go to ",[668,1048,1049],{},"Clients > Check In\u002FCheckout",", select the ",[668,1052,1053],{},"Del"," checkbox, click ",[668,1056,1057],{},"No Show and Delete",[652,1059,1060],{},[720,1061],{"alt":145,"src":1062},"\u002Fimages\u002F04-in-depth\u002Fjjg.png",[652,1064,1065],{},[668,1066,1067],{},"How to delete Advanced Wellness Appointments",[694,1069,1070,1078],{},[664,1071,1072,1075,1076,808],{},[1031,1073,1074],{},"From the Wellness Calendar",": Click the appointment and select ",[668,1077,1040],{},[664,1079,1080,1082],{},[1031,1081,1045],{},": Same process as above.",[652,1084,1085],{},[720,1086],{"alt":145,"src":1087},"\u002Fimages\u002F04-in-depth\u002Fimageedit-234-5713838657.png",[734,1089],{},[647,1091,1093],{"id":1092},"rescheduling","Rescheduling",[652,1095,1096],{},[720,1097],{"alt":145,"src":1098},"\u002Fimages\u002F04-in-depth\u002F720-1920-x-225-px-1920-x-320-px-28.png",[652,1100,1101],{},"When rescheduling:",[694,1103,1104,1111,1118],{},[664,1105,1106,1107,1110],{},"A ",[668,1108,1109],{},"new confirmation email"," is automatically sent to the client.",[664,1112,1113,1114,1117],{},"Clients must sign a new ",[668,1115,1116],{},"e-consent form",", also emailed automatically.",[664,1119,1120,1121,1124],{},"Any ",[668,1122,1123],{},"deposit"," linked to the appointment transfers to the new date.",[652,1126,864,1127,1129,1130,1133],{},[668,1128,867],{},": Do not reschedule if an animal was ",[668,1131,1132],{},"declined for surgery",". In that case, complete the visit and create a new appointment.",[734,1135],{},[656,1137,1139],{"id":1138},"rescheduling-sn-basic-wellness-recheck","Rescheduling SN, Basic Wellness & Recheck",[652,1141,1142],{},[668,1143,1144],{},"When the date is known",[661,1146,1147,1150,1154,1160],{},[664,1148,1149],{},"Open the calendar and click on the correct date.",[664,1151,846,1152,808],{},[668,1153,849],{},[664,1155,1156,1157,808],{},"Locate the appointment and click ",[668,1158,1159],{},"Reschedule",[664,1161,1162,1163,1165],{},"Select the new date and click ",[668,1164,1159],{}," again.",[652,1167,1168],{},[668,1169,1170],{},"When the date is unknown",[661,1172,1173,1178,1181,1189],{},[664,1174,666,1175,808],{},[668,1176,1177],{},"Clients > Search Clients\u002FAnimals",[664,1179,1180],{},"Search for the client or animal.",[664,1182,852,1183,1186,1187,808],{},[668,1184,1185],{},"View",", then open the ",[668,1188,891],{},[664,1190,1191,1192,808],{},"Find the appointment and select ",[668,1193,1194],{},"Action > Reschedule",[652,1196,1197],{},[720,1198],{"alt":145,"src":1199},"\u002Fimages\u002F04-in-depth\u002Farescch.png",[734,1201],{},[656,1203,1205],{"id":1204},"rescheduling-advanced-wellness-appointments","Rescheduling Advanced Wellness Appointments",[661,1207,1208,1213,1218],{},[664,1209,837,1210,808],{},[668,1211,1212],{},"Advanced Wellness Calendar",[664,1214,1215,1216,808],{},"Click the appointment and choose ",[668,1217,1194],{},[664,1219,1220],{},"Select the new date and time. A new confirmation is sent and the deposit transfers automatically.",[652,1222,1223],{},[720,1224],{"alt":145,"src":1225},"\u002Fimages\u002F04-in-depth\u002Fadvaaance.png",[652,1227,1228],{},[668,1229,1230],{},"Email notification rules for wellness reschedules:",[694,1232,1233,1236,1239],{},[664,1234,1235],{},"Same day, different time\u002Froom → No email sent.",[664,1237,1238],{},"Future date, new time or room → Reschedule email sent.",[664,1240,1241],{},"Future date, same time but different room → No email sent.",[734,1243],{},[656,1245,1247],{"id":1246},"rescheduling-an-unconfirmed-e-appointment-request","Rescheduling an Unconfirmed E-Appointment Request",[661,1249,1250,1255,1263,1269,1272,1279],{},[664,1251,837,1252,808],{},[668,1253,1254],{},"Online Appointments (E-App) queue",[664,1256,1257,1258,804,1261,808],{},"Select the correct tab: ",[668,1259,1260],{},"S\u002FN Appointments",[668,1262,169],{},[664,1264,1265,1266,808],{},"Find the pending request and click ",[668,1267,1268],{},"Confirm",[664,1270,1271],{},"Choose the correct owner and animal (if already in the system).",[664,1273,1274,1275,1278],{},"Use the ",[668,1276,1277],{},"date picker"," to update to the new date.",[664,1280,1281,1282,1285],{},"Optionally add a note, then click the appropriate ",[668,1283,1284],{},"Make Appointment"," button.",[734,1287],{},[656,1289,1291],{"id":1290},"rescheduling-a-whole-day","Rescheduling a Whole Day",[652,1293,1294],{},"If you need to move all appointments from one clinic day to another:",[661,1296,1297,1303,1311],{},[664,1298,1299,1302],{},[668,1300,1301],{},"Open the new clinic date"," in the calendar.",[664,1304,685,1305,1308,1309,808],{},[668,1306,1307],{},"original clinic date"," and select ",[668,1310,849],{},[664,1312,1313,1314,1316],{},"For each appointment, click ",[668,1315,1159],{}," and move it to the new date.",[652,1318,1319,1320,1326],{},"Each patient will automatically receive an email with ",[1321,1322,1323],"span",{},[668,1324,1325],{},"RESCHEDULED"," in the subject line.",[652,1328,1329],{},[720,1330],{"alt":145,"src":1331},"\u002Fimages\u002F04-in-depth\u002Fappt-changes.png",[652,1333,1334],{},[720,1335],{"alt":145,"src":1336},"\u002Fimages\u002F04-in-depth\u002Freschedulllee.png",[652,1338,1339],{},[668,1340,1341],{},"Recommended client communication after a whole-day reschedule:",[694,1343,1344,1354],{},[664,1345,1346,1349,1350,1353],{},[1031,1347,1348],{},"Via text",": Open ",[668,1351,1352],{},"E-Lobby",", update the date picker to the original clinic date, and send a text to each client individually.",[664,1355,1356,1046,1359,1361],{},[1031,1357,1358],{},"Via personal email",[668,1360,363],{},", export a list of email addresses for all originally scheduled clients, and send a personalized email confirming the new date.",[734,1363],{},[647,1365,1367],{"id":1366},"no-shows","No-Shows",[652,1369,1370],{},[720,1371],{"alt":145,"src":1372},"\u002Fimages\u002F04-in-depth\u002F720-1920-x-225-px-1920-x-320-px-32.png",[652,1374,1375,1376,1379],{},"If a client does not arrive, mark them as a ",[668,1377,1378],{},"no-show"," in HQ to record the status in their appointment history.",[656,1381,1383],{"id":1382},"marking-a-no-show","Marking a No-Show",[652,1385,1386],{},[668,1387,1388],{},"From Checkout:",[661,1390,1391,1396,1402],{},[664,1392,666,1393,808],{},[668,1394,1395],{},"Clients > Checkout",[664,1397,894,1398,1401],{},[668,1399,1400],{},"NS"," checkbox.",[664,1403,852,1404,808],{},[668,1405,1057],{},[652,1407,1408],{},[720,1409],{"alt":145,"src":1410},"\u002Fimages\u002Fshared\u002Fgg.png",[652,1412,1413,1416,1417,808],{},[668,1414,1415],{},"From E-Lobby:"," Locate the appointment and mark it as a ",[668,1418,1419],{},"No Show",[652,1421,1422],{},[720,1423],{"alt":145,"src":1424},"\u002Fimages\u002F04-in-depth\u002Frori.png",[734,1426],{},[656,1428,1430],{"id":1429},"undoing-a-no-show","Undoing a No-Show",[661,1432,1433,1438],{},[664,1434,666,1435,808],{},[668,1436,1437],{},"Search Client\u002FAnimal > Client Profile > Appointments tab",[664,1439,1274,1440,1442,1443,808],{},[668,1441,951],{}," to select ",[668,1444,1445],{},"Revert No-Show",[652,1447,1448],{},[720,1449],{"alt":145,"src":1450},"\u002Fimages\u002F04-in-depth\u002Fimageedit-236-6991262971.png",[734,1452],{},[656,1454,1456],{"id":1455},"no-shows-with-deposits","No-Shows with Deposits",[652,1458,1459,1460,1463,1464,1468],{},"Appointments with deposits show a ",[668,1461,1462],{},"blue info icon"," in the NS\u002FDelete column. You must manage the deposit before marking the no-show (see ",[1465,1466,650],"a",{"href":1467},"#managing-deposits"," above).",[652,1470,1471,1472,1474],{},"✅ ",[668,1473,678],{},": Many clinics have a non-refundable deposit policy. In this case, repurpose the deposit as a donation — be sure to select the correct donation pot.",[734,1476],{},[656,1478,1480],{"id":1479},"important-reminder","Important Reminder",[652,1482,1483,1484,1487],{},"Do ",[668,1485,1486],{},"not"," edit or remove services from a no-showed appointment. Services and prices should remain intact for accurate records. Simply manage the deposit and mark the appointment as a no-show.",[734,1489],{},[656,1491,1493],{"id":1492},"volume-client-no-shows-charging-a-fee","Volume Client No-Shows: Charging a Fee",[661,1495,1496,1499,1522],{},[664,1497,1498],{},"Mark the animals as no-shows in HQ.",[664,1500,1501,1502,1505,1506],{},"Generate an ",[668,1503,1504],{},"Item Sale invoice",":\n",[694,1507,1508,1513,1519],{},[664,1509,666,1510,808],{},[668,1511,1512],{},"Navigation Panel > Accounting > Item Sales",[664,1514,1515,1516,808],{},"Add a line item labeled ",[668,1517,1518],{},"No-Show Fee",[664,1520,1521],{},"Set the quantity to match the number of animals that did not show.",[664,1523,1524],{},"Save the sale and bill the volume client.",[652,1526,1527,1530,1531,1533],{},[668,1528,1529],{},"Setup requirement",": If ",[668,1532,1518],{}," doesn't exist in your Services & Products list, add it before completing the sale.",[652,1535,1536],{},[720,1537],{"alt":145,"src":1538},"\u002Fimages\u002F04-in-depth\u002Fvcfund.png",{"title":145,"searchDepth":1540,"depth":1540,"links":1541},1,[1542,1544,1545,1546],{"id":649,"depth":1543,"text":650},2,{"id":738,"depth":1543,"text":739},{"id":1092,"depth":1543,"text":1093},{"id":1366,"depth":1543,"text":1367},"md",{},true,{"title":179,"description":182},{"loc":180},"f2B7dMH9r6EytYLgMU8QfY2K7d3uuY4Xu1ymnT8ZlkQ",[1554,1555],{"title":174,"path":175,"stem":176,"description":177,"children":-1},{"title":184,"path":185,"stem":186,"description":187,"children":-1},1779183729108]